Returns & Exchanges

Thanks for your purchase ! At ZUFAT, we aim for maximum Shopping experience by offering both unique fashion product from our independent designers and excellent after-sale services. Each product will be carefully inspected before it starts its journey to destination. Refund and exchange are available options if you are not satisfied with our products and services.
please don’t hesitate to contact us at service@zufat.com,we will try our best to meet your request.

Fast Refund:

Kind reminder: Any addresses on the parcel are not approved as the return address. Returned package without an authorized return address from customer service representatives will not be refunded or exchanged. We will issue a refund to your original payment method within a week.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns:

Purchase Not Eligible for Return

-Final sale item(s) is not eligible for return or exchange.
-Swimwear is not eligible for return or exchange.
-Swimwear can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.

Order Cancellation:

Your order can be refunded in full within 24 hours after it was placed, or a 15% cancellation fee is needed. Cancellation request should be submitted on the CONTACT US page if you decide to discard your order. We do not accept cancellation request for order that has been shipped out.

Contact us:

If you have further questions / issues, please don’t hesitate to contact us at service@zufat.com or chat with us online.

Note: We accept return of products. Customers have the right to apply for a return within 14 days after delivery the product. The original shipping fee and Shipping Guarantee are non-refundable.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.